Verizon Wireless issues

[blueyes]

Does anyone have a really good way to deal with Verizon and get them to do what you want? I just found out - again - that Verizon has failed - again? still? - to change the name on my account from my dad's name to my name. It's not a huge thing, except this will be the sixth time I've had them change it (should I say attempt to change it?) and it is getting ridiculous - as the account has been mine for nearly six years now. I'm also thinking I need to get this sorted out before my apartment complex switches to Verizon FiOS; I want to get the discount of cell/FiOS combined, but I don't know if they'll let me do it if my dad's name is still on the account.

Suggestions on how to get Verizon to stop sucking at their job? :question:

[red]

report them to the BBB.

i'm not joking!

[AshleyJordan]

I have gone through HELL with them. I eventually spoke to a manager (and kept going up the chain of command,) and said that as a courtesy because of all of the drama I went through with them, I wanted them to waive the early termination fee so that I could go to (competitor,) ASAP. They fixed my account (and gave me a sizable refund,) pretty quickly thereafter. Also, does your employer have a corporate acct. with them? Mine just happens to have a pretty big corporate account (and close "relationship") with them, so throwing that name around didn't hurt either. I definitely used strongarm tactics, but that was the only thing that cleared up some major issues with them.

If this is "just" changing the name on the acct., you shouldn't need to go to that level, but just in case-- do the "waive the termination fee" thing. It works because it shows you WILL leave if they don't fix things, and of course they don't want to lose a customer.

[allie1105]

Up until a few months ago, I loved Verizon. Then I had the following issues:

1. My husband's phone was up for new every two. He was going to give me the $100 rebate, but the girl said (and I quote) "Oh, yours will be up next month, and you will get $100 also. Just wait until then." We are on a family plan, and we went back for my new phone and they said "You don't get one. Since you are on the family plan, the main number gets new every two (my husband)."

2. Lately, my bill has been over - and the bill says its my number. I kept track this month - anytime I got a call that was a non verizon customer OR if I just didn't know who the caller's provider was I wrote it down and the number of minutes. Our totals nowhere NEAR matched - they claimed I am still over. I don't get it?!?!?!

The only way I can deal with them anymore is to go through my friend...he works for them and got us a new phone for free. They do suck, though!

[blueyes]

Thanks, everyone. I appreciate it. I'm going after work today to try one last time to straighten this out.

Here's another story you'll appreciate, I'm sure:

I got a new phone back in April of this year. It's the LG 8600 (please, don't buy it) and it was my new every two phone. No big deal, right? Within two months, the battery was dying every day. Randomly. I went back to Verizon and got it replaced. Then it started it again and it began losing signal along major highways in Maryland. So I got a replacement, which wasn't programmed when I received it. So I got it programmed (and then reprogrammed when the first round didn't authenticate), at which point I complained about the battery again. The tech's response?

"Well, your phone is looking for a signal? Where do you work or go to school? (I snorted at him at this point.) In a building, right? (Uh, where else would the majority of the population go to school or work...?) Well, the phone has to work harder to look for a signal inside a building, so it burns through its battery faster."

I swear I stared at him with my mouth open, just like in the cartoons. My reply to him was "Well, I'll be sure to keep my phone in its natural outdoor habitat more often." (Please note the sarcasm, because he didn't.)

He replied: "You don't want to do that, because it'll get wet and then your phone will stop working. They aren't designed to be outside."

W. T. F.

[coll214]

LOL damn I've never had those issues w/ Verizon... and i've had them since they bought out Bell atlantic Mobile. But i'd go w/ Ashley, pull the well how can i pull out of my contract if you don't fix this? Or maybe walk into a store and say you're not leaving until its taken care of in front of you, or on the phone IN the store. They usually don't like pissy people hanging around potential customers.

[AshleyJordan]

Oh, that's a good point. I did my little tirade in the store. ;) No, I have no shame.

[CityGal]

Does anyone have a really good way to deal with Verizon and get them to do what you want? I just found out - again - that Verizon has failed - again? still? - to change the name on my account from my dad's name to my name. It's not a huge thing, except this will be the sixth time I've had them change it (should I say attempt to change it?) and it is getting ridiculous - as the account has been mine for nearly six years now. I'm also thinking I need to get this sorted out before my apartment complex switches to Verizon FiOS; I want to get the discount of cell/FiOS combined, but I don't know if they'll let me do it if my dad's name is still on the account.

Suggestions on how to get Verizon to stop sucking at their job? :question:

I had to go through this with them with an ex, so I know first hand how frustrating it can be. However, it didn't take as long as it has taken you. My only advice is to harass the daylights out of them. Pretend you are a collections agency.

[embrassezla]

Check with Consumerist to see if they've listed the phone numbers for Verizon executives :). If memory serves, they have!

ETA: Found it! (http://consumerist.com/consumer/verizon/14-verizon-executives-phone-numbers-239216.php)

[Bman120]

I would say go to the verizon store, have them change the name there and then have them print a recipt with the correct name as proof. If it doesn't hold, bring the reciept back so they can get the tech's name who didnt do it correctly and have them change it again, giving you a new reciept. If it doesnt hold again, keep going back and getting reciepts with the person's name on it who did the work. After a while, the people will start to get worried about being reported or seen as having screwed this up again that they will work harder to do the job right.